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Membership Executive

A leading membership organisation is seeking a Membership Executive to join their team. Based in London. This is a Full-Time, Permanent opportunity, paying a salary of up to £26,000 per annum + benefits.

Your Responsibilities:

  • Key point of contact for matters for the organisation’s membership.
  • Manage telephone enquiries from the membership.
  • Organise events and manage the membership lifecycle, including but not limited to processing new applications and renewals).
  • Administrative support on the organisation’s programmes and training courses.
  • Maintain records and produce management reports and analysis.
  • Maintain website and membership manuals.

About You:

  • Educated to Degree level or equivalent.
  • 1 year minimum experience working in an administrative customer service / membership environment.
  • Advanced user of Microsoft Word (MailMerge), Excel (VLookUp), PowerPoint & CRMs.
  • Excellent attention to detail and able to work to strict deadlines.
  • Excellent and confident communicator both verbally and written.
  • Excellent time management and organization skills.
  • Well presented, professional, warm and friendly demeanour.

Your Reward:

  • Great remuneration package inc. company pension.
  • Supportive team environment & culture.

CANDIDATES MUST HAVE FULL RIGHTS TO WORK IN THE UK UNRESTRICTED.

If you meet all of the above criteria, APPLY NOW!

Byadmin

Receptionist

Our client, leaders in the beauty industry, is seeking a Front-of-House Receptionist.  Based in London.  This is a Full-Time, Permanent opportunity, paying a salary of up to £21,000 per annum + benefits.

Your Responsibilities:

  • Act as Front-of-House Receptionist
  • Meet and greet all patients and guests.
  • Carry out all administrative tasks as required.
  • Maintaining and delivering superior customer service and aftercare.
  • Work alongside the Managers and Team.
  • Book appointments and manage cancellations as necessary.
  • Exercise discretion with patients. 
  • Adhere to company policies and procedures.
  • Enforce operational compliance and Health & Safety requirements.

About You:

  • 1-year minimum experience as a Receptionist, gained ideally from working in the beauty industry.
  • Exceptionally well presented, professional, warm and friendly demeanour.
  • Proficient in Microsoft Office, Excel, Outlook.
  • Excellent time management and organization skills.
  • GREAT REFERENCES ARE ESSENTIAL!

Your Reward:

  • Great remuneration package.
  • Complimentary treatments.
  • Discounts on products and services.
  • Supportive team environment & culture.

CANDIDATES MUST HAVE FULL RIGHTS TO WORK IN THE UK UNRESTRICTED.

If you meet all of the above criteria, APPLY NOW!

Byadmin

Customer Success Manager

A leading marketing insight company are seeking a Customer Success Manager to join their London team.  You will report into the Account Manager.  This is a Full-Time, Permanent opportunity, paying a salary of up to £30,000 per annum + benefits.

Your Responsibilities:

Customer Relationship Management 
• Work collaboratively with Account Managers to retain and develop clients.
• Respond to calls and emails from clients in a timely manner.
• Provide training sessions tailored to client needs to demonstrate the value of the metrics platforms
• Suggest improved ways of working which supports the delivery of great service.
• Actively seek responses during client feedback surveys (such as NPS).
• Maintain salesforce and update new users on the system.

Sales Support 
• Deliver quarterly overviews of accounts at risk and ensure actions required are prioritised and carried out.
• Communicate propositions to clients to support sales efforts and pass over leads.

Client Engagement and Knowledge Sharing 
• Produce relevant and actionable inspires for clients.
• Uncover key trends in the data at a vertical level.
• Make recommendations based on a client’s digital marketing goals which are insight led.
• Proactively identify clients that are under-engaged and create action plans to tackle this.
• Develop and maintain materials for the support training portal.
• Host vertical and training webinars for the client base.
• Raise awareness of the user forum and relevant blogs.
• Promote and share digital knowledge across the wider team.

About You:

  • Recent Graduate (or equivalent)
  • Digital background experience
  • Strong analytical skills
  • Excellent communication & relationship building
  • Customer service focused
  • Commercial awareness
  • Strong Problem-solving skills
  • Pro-active team player

 Your Reward:

  • Great remuneration package
  • Private Medical, Dental and Life cover
  • Performance Bonus
  • Annual pay reviews
  • Generous pension
  • Subsidized Gym Membership
  • FREE breakfast, lunch and snacks
  • Supportive, down-to-earth team environment & culture

If you meet all of the above criteria, APPLY NOW!