Customer Success Manager

Full Time, Permanent
London
Posted 5 years ago

A leading marketing insight company are seeking a Customer Success Manager to join their London team.  You will report into the Account Manager.  This is a Full-Time, Permanent opportunity, paying a salary of up to £30,000 per annum + benefits.

Your Responsibilities:

Customer Relationship Management 
• Work collaboratively with Account Managers to retain and develop clients.
• Respond to calls and emails from clients in a timely manner.
• Provide training sessions tailored to client needs to demonstrate the value of the metrics platforms
• Suggest improved ways of working which supports the delivery of great service.
• Actively seek responses during client feedback surveys (such as NPS).
• Maintain salesforce and update new users on the system.

Sales Support 
• Deliver quarterly overviews of accounts at risk and ensure actions required are prioritised and carried out.
• Communicate propositions to clients to support sales efforts and pass over leads.

Client Engagement and Knowledge Sharing 
• Produce relevant and actionable inspires for clients.
• Uncover key trends in the data at a vertical level.
• Make recommendations based on a client’s digital marketing goals which are insight led.
• Proactively identify clients that are under-engaged and create action plans to tackle this.
• Develop and maintain materials for the support training portal.
• Host vertical and training webinars for the client base.
• Raise awareness of the user forum and relevant blogs.
• Promote and share digital knowledge across the wider team.

About You:

  • Recent Graduate (or equivalent)
  • Digital background experience
  • Strong analytical skills
  • Excellent communication & relationship building
  • Customer service focused
  • Commercial awareness
  • Strong Problem-solving skills
  • Pro-active team player

 Your Reward:

  • Great remuneration package
  • Private Medical, Dental and Life cover
  • Performance Bonus
  • Annual pay reviews
  • Generous pension
  • Subsidized Gym Membership
  • FREE breakfast, lunch and snacks
  • Supportive, down-to-earth team environment & culture

If you meet all of the above criteria, APPLY NOW!

Job Features

Job CategoryCustomer Service, Digital, Marketing, Media, Sales

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